Stiletto Titanium Tools Shipping Policy
PO Boxes/APO Addresses
Due to shipping constraints - We cannot ship to PO Boxes or APO addresses.
At times Stiletto.com may offer special freight promotions on products or product lines. Certain exceptions always apply. Items that are bulky, large, and/or too heavy cannot be shipped via these promotions. Additionally, these promotions are only available to the continental US. Stiletto.com reserves the right to notify the customer of exceptions. However, Stiletto.com will never change shipping without first contacting and receiving approval from the customer.
Guaranteed delivery times are for the amount of time the package spent in transit. That is, packaging and pulling of inventory can take time, and is not included in the determination of how long a package was in shipment.
Choosing Fedex Next Day Air, or Fedex 2 Day causes your package to be flagged, and we'll do everything possible to ship your product quickly.
Delays due to Acts of God, weather or other unusual circumstances are not refundable.
Stiletto.com uses FedEx to ship its products to you, our valued customers. Packages under 140lbs and that meet certain size requirements can be shipped via FedEx. It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly. Any claims regarding your shipment must be filed with Stiletto within 3 business days of delivery. Claims filed after that time may not be honored.
Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.
At times Stiletto.com may offer shipping promotions. These promotions are limited to items below 140lbs, and which meet certain size and packaging constraints. Items that cannot be shipped via FedEx Ground do not qualify for these promotions. Freight & Truck Line shipments are not Ground shipping.
Stiletto.com does not share any customer data or information outside of the company except where necessary to ship products to you, and to complete credit card transactions. Additionally, confidential information, such as your credit card, is deleted from our systems once your transaction with us is complete.
Email addresses are protected and not shared with any outside agency. We occasionally do send out email campaigns to our customers in order to notify you of special sales and promotions that we are running. You may always opt out of these by clicking here.
Unlike other stores who may use outside companies to host their systems and their servers, we control 100% of our systems, and at no time is anyone outside our company privy to your data or information.
We accept returns up to 30 days after you receive your order. Your order must be in good condition, and be in the original packaging. There may be restocking fees for special orders or damaged/unpackaged product. Freight is not refundable.
When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. It is important to note, that you must notify us within 3 business days of damage from delivery.
Restocking fees may apply.
Please provide up to 7-10 days for returns to be inspected once received.
Customer is responsible for return freight.
Of course, customer satisfaction is always our goal - so don't hesitate to call us.
Stiletto.com reserves the right to cancel orders for any reason.
If indicated, items may be drop shipped. Delivery times will depend on factory availability.
1 Day thru 5 Day Shipping Options
Stiletto.com offers a reduced rate guaranteed ground delivery option. This guarantee is only on the transit time. It does not guarantee when the package will be packed and provided to the shipper. The guaranteed delivery time is only for the time the package is in transit with the shipper. In general, most in stock items will ship the following business day.